You have the right (right of withdrawal) to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. The shipping costs for the return shipment are for your own account and at your own risk. These costs depend on your location, consult the website of your carrier for the exact rates.
If you exercise your right of withdrawal, the product has to be returned to us complete, in the original packaging and be sealed. Products that are damaged or whose packaging is opened or incomplete are not eligible for a refund. To exercise this right you can contact us at email@example.com We will refund the amount due within 14 days of receiving the return package.
Cancel your order before shipment
If you decide to cancel an order and it has not been shipped yet, please contact us at firstname.lastname@example.org We will see if we can remove the order from the ordering process. Should this be the case, we will cancel your order and refund any payments made to your account.